Refund policy

Returns and remedies

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem, you may choose a refund or replacement. If a problem is minor, we will provide an appropriate remedy within a reasonable time. Nothing in this policy limits those rights.

If an item arrives damaged, is materially different from its description, does not match the model compatibility expressly stated on its product page, or does not arrive, contact us through the store contact page as soon as reasonably possible. Include your order number and clear photographs where relevant. Do not dispose of an item until we confirm the next step.

If we confirm that a product has a problem, we will cover reasonable return costs where required by Australian Consumer Law. Refunds are issued to the original payment method unless we agree otherwise.

Change of mind

For change-of-mind requests, contact us within 30 days of delivery. The item must be unused, complete and in its original packaging. Approved change-of-mind returns are sent at the customer’s cost, and original delivery charges are not refundable. We may decline a change-of-mind return if the item has been used, damaged after delivery or is incomplete.

Always request return authorization before sending anything. The correct return destination depends on the product and fulfilment partner; parcels sent without authorization might not be recoverable.